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Certified Program


Learn More About This Great Program

Comprehensive Reconditioning
  • Q Certified Vehicles must meet or exceed exacting inspection/reconditioning standards in order to be called a Q Certified vehicle.
  • Q Certified vehicles receive a comprehensive vehicle inspection that scrutinizes all major vehicle systems including engine, transmission, drivetrain, brakes, steering, suspention, heating and cooling systems, tires and exhaust system. Q Certified vehicle owners will receive a completed Pre-Owned Vehicle Inspection Report.
  • Q Certified dealerships have Used Vehicle Technicians, who have completed Q Certified training on exacting standards, perform a comprehensive inspection/reconditioning process.

Quality Control Evaluation
  • Q Certified dealerships are randomly evaluated by an independent third party to ensure compliance with the strict Q Cerfified Standards.
Peace of Mind
  • Q Certified vehicles go through a comprehensive vehicle history evaluation to assure that your Q Certified vehicle does not contain a Department of Motor Vehicle (DMV) reported incident, such as salvage, fire, flood damage, odometer problems or lemon history.
  • Q Certified vehicles receive a "clean" vehicle title report.
Limited Warranty
  • Q Certified vehicle owners will receive a Q Certified limited warranty which provides complete coverage details including: what's covered, what's not covered, coverage period, maintenance requirements and instructions should a breakdown occur.    

Value Added Benefits
  • Q Certified vehicle owners will receive a membership to Road America's AutoAssist program. Benefits include roadside assistance, emergency travel expense reimbursement and tire hazard protection.

Extendible Protection
  • Q Certified vehicles qualify for an optional vehicle service contract. For even greater peace of mind, you might want to consider purchasing this optional coverage. It picks up where the limited warranty leaves off, with such valuable benefits as:
    • Higher level of coverage and/or extended coverage
    • Emergency Roadside Assistance for the term of the vehicle service contract
    • Rental Reimbursement for the term of the vehicle service contract
Nationwide Protection
  • Coverage is effective anywhere in the continental United States of America, Alaska, Hawaii and Canada.
  • A deductible per visit will apply.

Rental Reimbursement
  • If your vehicle is kept in a repair facility overnight for covered repairs, rental coverage is provided.

Customer Responsibilities
  • Maintenance Requirements
    • Your vehicle must be serviced receiving all scheduled maintenance as recommended by the manufacturer's Owners Manual.
  • Maintenance Record Retention
    • You must retain copies of all completed repair orders showing the maintenance services performed during the coverage period.
  • Repair Requirements
    • You must return to your Q Certified Authorized Dealership or their affiliate for covered repairs. If traveling away from home, contact the Q Certified Administrator for directions to the nearest Q Certified authorized repair facility.

Note: Failure to follow maintenance requirements and maintnance record retention section of the Q Certified Limited Warranty may void coverage.

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